Introduction
We’re sorry your order has not arrived as expected. If your tracking shows delivered but you have not received your package, we can help investigate the issue and work toward a resolution.
What to do next
Please contact us with your order number and tracking information so we can review the delivery details and begin an investigation.
Information to include
- Order number
- Tracking number
- Any delivery notes or carrier updates
- The best contact email or phone number for follow-up
What happens after you contact us
Once we receive your details, we will investigate the shipment and provide a resolution.
Additional help
If you still have questions about your order, you may send us an email by going to the Contact Us section of our website or calling our Consumer Care Department at 800-962-2222.